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Check Network Connection using Aquana Mobile

This article will illustrate the steps for checking the network connectivity of an AquaSense SV1 or AquaFlow SV2 smart valve using Aquana Mobile.  This requires close proximity to the valve and connection via Bluetooth.

  1. You will need to be within Bluetooth range of the device you wish to connect to.  Enter your email and password, then tap on Sign in to log in to the Aquana Mobile App.
  2. Tap in the Select your Valve box and select the valve that you want to check. 
  3. Next, Tap on the box labeled Bluetooth, and tap Next at the bottom of the screen to connect to the valve.
  4. This will take you to the Valve Control screen.  Wait for the mobile app to scan the valve and read the current data on the valve.  When this is complete, UPDATE POSITION will appear at the bottom of the screen. 
  5. Then, Tap on the Configure button at the top right of the screen.
  6. This will take you to the Configure screen within Valve Control.  Once there, you will see a buton called "Check Network" Connection" next to the valve. Tap on that button.
  7. A new screen will apear.  Tap “Start” to initiate the process.  The mobile app will initiate a cloud check-in to verify network connectivity. This can take up to 1 minute to complete.
  8. If the network connection was successful, you will see a screen that confirms success, along with the round trip time and signal strength.                     
  9. If it was not successful, you will see a screen that says "Network Timeout Error", which means the device was unable to establish communication with the network.
  10. In the case of a Network Timeout Error, tap "Start" again to initiate another attempt at making a network connection.  
    1. This can be done using the Aquana mobile app by tapping on the gear icon next to the valve you are testing to enter the "Configure your valve" screen.  Then tapping on the gear icon in the upper right of the screen.  Then tapping on the "Device Restart" button.  The device will take a few seconds to restart.  You can go back and Check Network Connection again.If the Network Timeout Error occurs again, a restart of the valve may be required. 
  12. If restarting does not resolve the issue, please submit a support ticket to the Aquana Product Support Team.